DoberKürtős, your products when you need them

We supply and ship our Kürtőskalács, Kurtosh, Chimney cake, Chimney cones, Trdelnik, Trdlo, Baumstriezel equipment and deliver all over the world!

Before we can provide you with any shipping costs, we first need to determine exactly what you would like to order.  The best way of doing this, is for you to create an account and select the items you wish to purchase and submit the request for a quote.

On receipt of your request, we shall then explore all the shipping options, based on the size of the shipment and the country the shipment will be sent to and get back to you with a full quotation.

Delivery within the European Union
Sales tax (VAT) at the rates of Slovenia is applied to the invoice for orders delivered inside the European Union UNLESS the buyer has an EU VAT tax number. 

VAT numbers need to be verified here: http://ec.europa.eu/taxation_customs/vies/

Customers who have an EU VAT number which we can verify are not charged VAT on their invoice.

There are no customs or import taxes to pay on delivered goods which are inside the European Union.

Delivery outside of the European Union
Sales tax (VAT) is not applied to invoices if the order is being sent outside of the European Union. However, taxes and customs fee’s might be applied locally when the goods reach the destination country.

In the case of ‘door to door’ services, the shipper will usually deal with the import paperwork, billing for taxes and the final delivery.

If goods are being delivered by a freight / logistics company, a broker will be required at the port of entry to deal with the import paperwork, billing for taxes and final delivery (Once paperwork is done, some customers will collect their own goods from the port). We strongly advise that a broker has been nominated BEFORE we ship any goods so that a contract can be made and everything is fully understood by all parties involved.

We cannot give any specific details about taxes or import procedures for every country, therefore if you want to know more, please contact a broker or a shipping agent such as TNT or DHL Express in the county where the goods will land.

Door-to-door service – Worldwide
We have contracts with a few different courier companies, such as TNT Express, Fedex Express and DHL Express. After receiving your order, we will check the rates of all our partners, based on the weight, size and destination of your consignment.

We always insure the goods / consignment for loss or damage.

Sometimes larger orders will be packed, wrapped, then stacked and wrapped onto a pallet.

When the shipment leaves our facility, you should automatically get a notification and tracking number sent to your email address.

The shippers quote for delivery time is to the nearest hub and NOT to the final address. Customs clearance can delay final delivery, which is out of the hands of the shipper.

Most shippers provide an EXPRESS service, which is quicker, but more expensive.

Door-to-door service – Europe
When shipping within the EU, we tend to use GLS, TNT Express or DHL Express.

We ALWAYS insure the goods / consignments for loss or damage.

When the shipment leaves our facility, you should automatically get a notification and tracking number sent to your email address.

GLS currently have a policy that no shipments can exceed 32kg.

Freight services
The two main partners we work with are:

DHL Global Forwarding – A division of Deutsche Post (DHL), providing air and sea freight. 

We normally use their services for international air and sea freight.

DB Schenker – A German company offering rail, air and sea freight. 

We normally use their services for European road freight.

The main reasons why a customer chooses a freight company over an express courier are:

The door-to-door service for a particular country is too expensive or the door-to-door service is not available in that country.

The consignment is bigger than what the door-to-door service partners will carry.

The customer already has his/her own broker in the destination country.

Air freight
Air freight quotes are for the service Incoterm code: CIF (airport name) 

This means that you are paying for the consignment to be collected from us (in Slovenia) and delivered to the airport which you have chosen (and which we quoted for).

Included in the shipping price is the insurance from the origin to the destination (airport). Insurance does not cover the carriage from the destination airport to the final delivery address.

When the goods have been collected by our freight partner, they will book the shipment into their system and look for available space on an aircraft. The shipper will then create an AWB (airway bill) and send it to us. This document will have an individual number which can be used for tracking purposes. It will also list the carriers name and the flight number(s) that the cargo will be transported with. We send this to the consignee as soon as we have it.

When the goods arrive at the destination, either the consignee (buyer) or the buyer’s broker (details will be written on shipping documents) will be contacted by airline carrier to inform that that the goods have landed and that they should start the customs process.

Before we ship the goods with our freight partner, we strongly suggest that you enlist the services of a customs broker (import broker / customs clearing agent) who deals with imports at the airport where the goods will land. Our freight partners are likely to have a representative or partner at the airport where the goods will land, so you could use their services. HOWEVER, you should still contact them before any goods are shipped to ask about:

What the procedure is in that airport / country?

What are the costs and taxes?

What are the brokers fee’s / commissions you have to pay?

What documents are required? So, documents you need from us and also documents that relate to you as a person or as a company. In some cases, we need to send our documents by express courier to you before the actual goods land.

It’s important to know what to expect before the goods are shipped, so that you are not faced with unexpected costs or delays when the goods arrive.

Dober Kürtős – The Chimney cake, Chimney cones, Trdelnik, & Baumstriezel people